Privacy Policy

Introduction

Glade-Raven respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect through our website at glade-raven.com, through email and other electronic communications, and when you engage our property search and consultation services.

Information We Collect

We collect several types of information from and about users of our website and services:

Information You Provide

• Contact details including name, email address, and correspondence address
• Property requirements and preferences you share during consultations
• Information contained in enquiry forms and email communications
• Payment information when you engage our services

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymised for analytics purposes)

How We Use Your Information

We use information collected about you for the following purposes:

• To provide property search and consultation services you have requested
• To respond to your enquiries and communicate about our services
• To improve our website and service offerings
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our services
• Legitimate interests: Processing necessary for our business operations, provided these do not override your rights
• Consent: Where you have given specific consent for particular processing activities
• Legal obligation: Where processing is necessary to comply with law

Data Sharing

We may share your information with:

• Estate agents and landlords when conducting property searches on your behalf
• Service providers who assist with our business operations (such as website hosting)
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, we retain client records for six years following the completion of services.

Your Rights

Under data protection legislation, you have rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 47 King Street, Manchester M2 4LQ, United Kingdom